Return Policy
- Please inspect all merchandise upon receipt. Any discrepancies must be reported immediately.
- All returns must contain a return authorization # and a brief note of explanation.
- No restocking fees.
- All exchanges/returns must be made within 30 days from date of order.
- All approved returns received after that date are subject to an in-house credit.
- NO RETURNS ACCEPTED ON USED MERCHANDISE.
- Any used merchandise shipped to Tennis Geeks will be returned to the customer at the customer's expense.
- Total refund/credit for racquets returned will be subject to an $9.00 stringing charge.
- Any custom string purchased will not be refunded or credited.
- Do not return racquet covers unless defective.
- All exchanges and rejections will incur a reshipping fee of $5.95
- All returns on new merchandise must be returned in the original manufacturer's carton and all associated accessories, promotional items, instructions, and warranty information must be included in order to receive a refund/credit.
- Exchanges/Returns may be brought in person to our showroom.
ALL returned packages must be wrapped properly.
ALL UNWRAPPED PACKAGES WILL BE REFUSED.
- Please do not adhere shipping labels and tape directly to the manufacturer’s package.
- Manufacturer boxes can be wrapped in a trash bag or paper bag if no box is available.
- Racquets must be mailed boxed/padded to ensure additional damage will not occur during shipping.
